mcl finance recognised in the Credit Strategy Awards

mcl finance was born to fix business finance. The customer is at the heart of everything we do. We’re dedicated to providing fast, fair, and flexible loans to UK businesses so that they can access the responsible and impactful finance that they deserve. We achieve our ambitious goals through collaboration and teamwork. Our dedication and customer-first approach has been recognised and validated in the Credit Strategy 2023 Credit Awards, which has shortlisted mcl finance for two awards.

Credit Strategy’s Credit Awards are widely accepted as the ‘Oscars’ of the credit and financial services industry. It attracts entries from major, established players; rapidly growing fintechs, and exciting start-ups.

The Credit Awards organisers say the awards ‘recognise and celebrate innovation, best practice and the hard work of individuals, business divisions and pan-global conglomerates across the entire industry.’

There were many reasons why we were nominated SME Lender of the Year, some of which include:

• Reaching as many new SMEs as possible by growing our network of partners by 40% in the last six months to reach a wider amount of customers

• Year after year, we continue to grow the number of SMEs we help

• Integrating GoCardless to enhance the customer payment journey for a smoother, more efficient process

• Expanding our product offering, giving customers more flexibility with the choice to repay their loan over a longer period

• Optimising our customer onboarding journey by incorporating Open Banking

• Our customers love us - we’re rated 5/5* on Reviews.io by both our customers and brokers

Hearing that we have been shortlisted for the Commercial Credit Management Team of the Year was a huge reason to celebrate. Each team member contributes to aspects of process mapping, customer engagement insights, and defining our communication flow. Alongside our growth, we’ve managed to maintain first missed payment rates among customers, showing that our customer-first approach is working!

In our entry for this award, we were also able to talk about our leadership. The team, headed by Augustine Gyapong, Head of Credit Risk and Operations - winner of the 2022 Outstanding Leader in Risk award - was integral to the introduction of our new lending-specific CRM. mcl finance’s founder and CEO, Dovi David, is a pioneering leader who was selected to be part of the Credit Strategy 2023 #Credit500 Hall of Fame. The index recognises the most influential people in the consumer and commercial credit industry. Dovi and the senior managers sit down together to set clear KPIs and objectives for their teams working together to set clear career goals, helping mcl finance’s team to stay motivated with tailored career progression paths.

Our nominations for these awards act as part of our collective goal - breaking down the barriers that face small business owners when they need access to finance - was always at the forefront of our minds. To grow mcl finance is to grow the success of UK SMEs by providing accessible finance with our unsecured loans. Being shortlisted is a testament to everyone's hard work - fingers crossed we win on the night!